Last Updated: January 14, 2026 (Version 20260114.001.002)
General
Rivra Technologies Inc. ("Rivra," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you use our website, mobile applications, and related services (collectively, the "Services").
By accessing or using the Services, you agree to this Privacy Policy and our Terms of Service.
1. Who We Are
Rivra is a voice-first productivity and CRM assistant for real estate professionals, designed to help users prioritize contacts, log conversations, create follow-ups, and synchronize data with third-party CRMs.
Legal Entity: Rivra Technologies Inc.
Incorporated Under: Canada Business Corporations Act
Mailing Address:
301 1st Ave N #200
Saskatoon, SK S7K 1X5
Canada
2. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide, including:
- Name, email address, and phone number
- Account credentials
- Voice recordings, transcripts, typed summaries, and follow-up notes
- CRM-related data you authorize us to access or sync (such as leads, transactions, contacts, and notes)
- Communications you send to us
You may also provide information about other individuals (e.g., clients or contacts). You are responsible for ensuring you have the right to share that information.
Information Collected Automatically
Activity Information: App usage, features accessed, time spent, and workflow interactions.
Device & Technical Information: Device type, operating system, app version, IP address, crash logs, system activity, timestamps.
Location Information: Approximate location inferred from IP or device settings (if enabled). Used to support localized features and analytics.
Cookies & Tracking Technologies
We use cookies, SDKs, and similar technologies to authenticate users, maintain sessions, improve performance, and analyze usage trends. You can control cookies via your browser or device settings.
3. How We Use Your Information
We use Personal Information to:
- Provide and operate the Services
- Sync data with authorized CRM platforms
- Process voice recordings and transcriptions
- Create notes, summaries, and follow-up tasks
- Improve product performance and reliability
- Communicate with you about updates, support, and service messages
- Prevent fraud and secure our platform
- Comply with legal and regulatory obligations
We do not sell your personal information. CRM data received from third-party APIs will not be used for advertising purposes.
4. AI & Voice Processing
Rivra uses AI-powered tools to support voice transcription, summarization, and workflow automation.
- Voice recordings may be temporarily processed to generate text.
- Audio files are deleted automatically after transcription or within a limited retention window.
- AI outputs are always editable and user-controlled.
We may share data with AI service providers only to deliver core functionality.
5. How We Share Information
Information You Ask Us to Share: If you initiate actions (e.g., syncing notes or tasks to a CRM), we share information as directed by you.
Service Providers: We share data with trusted vendors who help us operate our platform. They may only use data to provide contracted services.
Legal & Compliance: We may disclose information if required by law, subpoena, or to protect rights, safety, or security.
Business Transfers: If Rivra is involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction.
De-Identified Data: We may use aggregated or anonymized data for analytics and product improvement.
6. Sub-Processors
As of the effective date, Rivra uses the following sub-processors:
| Sub-Processor | Location | Purpose |
|---|---|---|
| Amazon Web Services (AWS) | USA | Infrastructure & hosting |
| Google Cloud Platform | USA | Speech & NLP services |
| OpenAI | USA | AI language processing |
7. SMS & Communications
We do not sell or share mobile numbers for marketing. SMS consent data is never shared. You may opt out of SMS by replying STOP. Message and data rates may apply.
8. Your Choices & Rights
You may opt out of marketing communications, request access, correction, or deletion of your data, or withdraw consent where applicable.
Requests can be sent to: info@rivra.io
9. Data Security
We use administrative, technical, and physical safeguards including SSL encryption, access controls, and secure infrastructure. No system is 100% secure; you are responsible for safeguarding your credentials.
10. International Data Transfers
Rivra operates primarily from the United States and Canada. If you access the Services from outside these regions, your data may be processed where privacy laws differ.
11. Canada-Specific Notice
We comply with Canadian privacy laws, including PIPEDA. Consent may be express or implied depending on context. You may withdraw consent at any time, subject to legal limitations.
12. Children's Privacy (COPPA)
Rivra does not knowingly collect data from children under 13. If such data is identified, it will be deleted promptly.
13. CAN-SPAM Compliance
You may unsubscribe from emails at any time by following the instructions in the message or contacting us directly.
14. Contact Us
If you have questions or requests regarding this Privacy Policy, contact:
Rivra Technologies Inc.
info@rivra.io
301 1st Ave N #200
Saskatoon, SK S7K 1X5
Canada
ADDENDUM FOR USERS IN THE UNITED STATES (CALIFORNIA/CCPA)
Effective Date: January 16, 2026
If you are a resident of California or other US states with similar privacy laws, the following provisions apply to our processing of your personal information in addition to our general Privacy Policy.
1. "Do Not Sell or Share" Statement
Rivra Technologies Inc. does not sell your personal information to third parties for monetary value. We do not share your personal information for cross-context behavioral advertising.
2. Your Rights Under CCPA
- Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you in the past 12 months.
- Right to Delete: You have the right to request the deletion of your personal information, subject to certain legal exceptions (e.g., maintaining records for tax purposes).
- Right to Non-Discrimination: We will not discriminate against you (e.g., by denying services or charging different rates) for exercising your privacy rights.
3. Data Collection (Past 12 Months)
To comply with the CCPA, we confirm that we have collected the following categories of information in the last 12 months:
| Category | Examples | Collected? |
|---|---|---|
| Identifiers | Name, email address, IP address, CRM User ID. | YES |
| Commercial Information | Records of services purchased or considered. | YES |
| Audio/Electronic Info | Voice recordings and transcripts from the "Smart Call" feature. | YES |
| Professional Info | Your role (Agent/Broker) and brokerage affiliation. | YES |
4. How to Exercise Your Rights
To request access or deletion of your data, please contact our Privacy Officer at: info@rivra.io. We will verify your request by asking you to confirm your account email. We aim to respond to verifiable requests within 45 days.