Privacy Policy
Rivra Privacy Policy
Last Updated: May 26, 2026 Version: 20260526.001.002
Rivra Technologies Inc. (“Rivra,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard information when you use our website, mobile applications, and related services (collectively, the “Services”).
By accessing or using the Services, you agree to this Privacy Policy and our Terms of Service.
1. Who We Are
Rivra is a voice-first follow-up assistant for real estate professionals. Rivra connects to a user’s existing CRM and helps them prioritize contacts, log conversations, create follow-ups, and synchronize data with third-party systems.
Legal Entity: Rivra Technologies Inc. Incorporated Under: Canada Business Corporations Act Registered Office: 500 - 211 19th Street East Saskatoon, SK S7K 5R6 Canada
2. Information We Collect
Information You Provide Directly
We collect information you voluntarily provide, including:
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Name, email address, and phone number
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Account credentials
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Voice recordings, transcripts, typed summaries, and follow-up notes
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CRM-related data you authorize us to access or sync
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Communications you send to us
You may also provide information about other individuals (e.g., clients or contacts). You are responsible for ensuring you have the right to share that information.
Information Collected Automatically
Activity Information
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App usage, features accessed, time spent, and workflow interactions
Device & Technical Information
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Device type, operating system, app version
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IP address, crash logs, system activity, timestamps
Location Information
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Approximate location inferred from IP or device settings (if enabled)
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Used to support localized features and analytics
Cookies & Tracking Technologies
We use cookies, SDKs, and similar technologies to:
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Authenticate users
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Maintain sessions
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Improve performance
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Analyze usage trends (including via Google Analytics)
You can control cookies via your browser or device settings.
3. How We Use Your Information
We use Personal Information to:
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Provide and operate the Services
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Sync data with authorized CRM platforms
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Process voice recordings and transcriptions
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Create notes, summaries, and follow-up tasks
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Improve product performance and reliability
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Train, evaluate, and improve our AI and machine learning models using your data and de-identified versions of it
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Communicate with you about updates, support, and service messages
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Prevent fraud and secure our platform
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Comply with legal and regulatory obligations
We do not sell your personal information.
4. AI & Voice Processing
Rivra uses AI-powered tools to support voice transcription, summarization, and workflow automation.
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Voice recordings may be temporarily processed to generate text
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Audio files are deleted automatically after transcription, or retained only as long as needed to provide the service or comply with legal obligations
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AI outputs are always editable and user-controlled
We may share data with AI service providers only to deliver core functionality.
5. How We Share Information
Information You Ask Us to Share. If you initiate actions (e.g., syncing notes or tasks to a CRM), we share information as directed by you.
Service Providers. We share data with trusted vendors who help us operate our platform. They may only use data to provide contracted services.
Legal & Compliance. We may disclose information if required by law, subpoena, or to protect rights, safety, or security.
Business Transfers. If Rivra is involved in a merger, acquisition, or asset sale, personal information may be transferred as part of that transaction.
De-Identified Data. We may use, share, and commercialize aggregated, de-identified, and anonymized data that cannot reasonably be linked to you. This includes using such data for analytics, product development, industry insights, and the training and improvement of our AI and machine learning models. If our practices change in a way that affects your personal information, we will update this Privacy Policy and seek consent where required.
6. Sub-Processors
As of the effective date, Rivra uses the following sub-processors:
Amazon Web Services (AWS)
Location: Canada
Purpose: Infrastructure and hosting
Google Cloud Platform
Location: USA
Purpose: Speech and NLP services
Google Analytics
Location: USA
Purpose: Website analytics
OpenAI
Location: USA
Purpose: AI language processing
7. SMS & Communications
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We do not sell or share mobile numbers for marketing
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SMS consent data is never shared
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You may opt out of SMS by replying STOP
Message and data rates may apply.
8. Your Choices & Rights
You may:
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Opt out of marketing communications
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Request access, correction, or deletion of your data
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Withdraw consent where applicable
Requests can be sent to: info@rivra.io
9. Data Security
We use administrative, technical, and physical safeguards including:
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SSL encryption
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Access controls
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Secure infrastructure
No system is 100% secure; you are responsible for safeguarding your credentials.
10. International Data Transfers
Rivra operates primarily from the United States and Canada. If you access the Services from outside these regions, your data may be processed where privacy laws differ.
11. Canada-Specific Notice
We comply with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Consent may be express or implied depending on context. You may withdraw consent at any time, subject to legal limitations.
12. Children’s Privacy
Rivra is intended for real estate professionals and is not directed at children. We do not knowingly collect personal information from:
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Children under 13 in the United States (consistent with the Children’s Online Privacy Protection Act, COPPA), or
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Minors under the applicable age of consent in their Canadian province or jurisdiction.
If we become aware that we have collected such information without proper parental or guardian consent, we will delete it promptly.
13. Email Marketing (CASL & CAN-SPAM Compliance)
We comply with Canada’s Anti-Spam Legislation (CASL) and the United States CAN-SPAM Act. We send commercial electronic messages only to recipients who have provided express or implied consent. Every commercial email we send identifies Rivra Technologies Inc. as the sender, includes a working unsubscribe mechanism, and a valid mailing address. You may unsubscribe at any time by following the instructions in the message or by contacting info@rivra.io.
14. Contact Us
If you have questions or requests regarding this Privacy Policy, contact:
Rivra Technologies Inc.
Email: info@rivra.io
Address: The Concourse, 116 Research Dr, Saskatoon, SK S7N 3R3